Online consultations do not provide paper prescriptions. OHDr. will help arrange either pickup at a nearby pharmacy or delivery to your address, and will send the original prescription directly to the pharmacy.
Medication fees must be paid to the pharmacy, and receipts are issued by the pharmacy.
■Pickup at a Nearby Pharmacy
The cost and pickup process are the same as taking a paper prescription to a pharmacy after a regular clinic visit in Japan.
Depending on the medication and location, arrangements usually take about 1–2 hours. OHDr. will check medication availability and pickup time. If you have a preferred pharmacy, we will try to coordinate with them.
- ※
Drugstores do not provide prescription medications.
-
Only dispensing pharmacies that accept prescriptions can handle them.
-
Dispensing pharmacies inside drugstores often have shorter business hours than the drugstore itself.
- ※
Remote areas, evening consultations, special medications,
-
or children’s medications,
especially syrups,
-
may require more time, a farther pharmacy, or next-day pickup.
-
■Delivery to Your Address
Standard delivery usually takes 2–3 business days.
Express delivery starts from 2,300 JPY and is available in major city areas such as Tokyo, Kyoto, Osaka, Fukuoka, and Sapporo.
For urgent medication, pharmacy pickup is usually recommended.
Before delivery, you must receive medication guidance in Japanese from an OHDr. partner pharmacy.
OHDr. can receive the guidance on your behalf, if necessary, translate the content and send it to you in text for 495yen.
- ※ If you cannot receive the medication guidance,
-
it will automatically switch to the proxy medication guidance service.
- ※
Medication and delivery receipts will be sent with the medication.
-
OHDr. will pay the cost in advance and charge it together with the consultation fee.