About Members

Q.What is a member?

By paying 550 yen (tax included) per month, an account for one person will be issued. You can use the services provided by OHDr.

Q.Is 1 account valid for multiple persons?

1 account is valid only for the contractor (1 person).

Q.What kind of services are available when you become a member?

By registering as a member, you can use the following services:
・ Multilingual online consultation/medical consultation
・ Online medical interpreter
・ Online language treatment
・ Proxy service for medical institution reservation
* Currently supports Japanese, Chinese, English, Vietnamese, and Indonesian

Q.When will I be charged?

When you register as a member, you will be required to pay the cost for one month with a credit card. From the following month onward, we will charge the monthly fee on the day you subscribe.
Example) When registered on May 10th
A fee from May 10th to June 9th is charged on May 10
Example) When registered on June 10th
A fee from June 10th to July 9th is charged on June 10

Q.Are there anything else I need to pay other than the monthly fee?

In addition to the monthly fee, there will be a usage fee for each service. In addition, a 220 yen settlement fee will be charged for each payment.

About medication delivery
Medical Examination * If you wish your medication to be delivered to your home, an additional delivery fee is required.
Medical consultation Medical consultation fee 1,100 yen
・ Examination report
(only for those who wish)
3,850 yen/report
Online medical interpreter 4,400 yen/time
Online language treatment Training consultation 1,100 yen/time
First evaluation 8,800 yen/60 minutes (required upon first usage)
Language therapy 4,400 yen/30 minutes/time
*Proxy service for medical institution reservation is available for free.
Q.I want to withdraw

If you proceed from 「menu」 on the member site to 「Account Settings」, there will be a withdrawal button. Please proceed to the withdrawal process from here.

Q.If I withdraw in the middle of the month, will I get a daily refund for the remaining period?

No. There is no daily refund. If you cancel in the middle of the month, you can use the service for one month from the date when the latest usage fee was incurred. After that, it will be canceled automatically.

Q.Can I become a member again after withdrawing?

Yes, it is possible.

Q.What payment methods are available for membership fees?

Currently, we are only supporting credit cards.

About medical examination / medical consultation

Q.What is medical examination and medical consultation?

■Medical Examination
Please select this option if you wish to receive medication as you would in a normal hospital visit. Medication can be prescribed.
For example:
・I want medicine for hay fever.
・I have caught a mild cold.
・I need a regular prescription for asthma medication.

■Medical consultation
You can feel free to consult with your doctor about the symptoms you are worried about, such as whether you should go to the hospital or take medicine.
* We cannot prescribe medicine
For example:
There were items that “need follow-up” and “require special attention” in the results of medical examination, but I would like to hear the doctor’s advice on what to do in the future.

For details, please see the usage flow and usage fee on the usage page.

Q.What is the difference between medical examination and medical consultation?

Medicine is prescribed only for “medical examination”.
If you would like to receive medicine, please make a reservation for “medical examination”.

Medical Examination Service provided by Konandai Otolaryngology Clinic, Matsuokai Medical Association
Medical examination fee + (medicine fee + shipping fee)
* Insured medical treatment
* Billing origin and payment method for medicine fee and shipping fee will differ depending on the selected method for receiving.
* Billing origin may be our partner pharmacy or your nearest pharmacy if you choose to pick it up.
Medical Consultation Service provided by Joes Corporation Co., Ltd.
Medical consultation fee 1,100 yen
* Self-paid medical treatment
Q.What is a medical consultation report?

A medical consultation report is a report that summarizes the opinions of a doctor regarding the consultation (PDF file). If you wish, it can be issued for 3,850 yen (tax included).


About reservation

Q.How can I make an appointment for medical examination/medical consultation?

First of all, please register as a member, and after completing the registration, proceed to your reservation from “Make an Appointment“.
For details, please see “Usage Flow” .

Q.Where can I check my appointment?

You can log in to the member site and select the appointment on the reservation history page.

Q.What should I do if I want to change or cancel my appointment?

■If you wish to change
We apologize for the inconvenience but please contact OHDr. via Email support@oh-doctor.com>
LINE Facebook Messanger

■If you wish to cancel
You can log in to the member site> select “Cancel” on the reservation history page.

Q.I am not able to make an appointment. Why?

Have you cancelled without notice more than three times in the past? If so, your application will be restricted by our system. Please contact us at support@oh-doctor.com for more information.

Q.Can I make an appointment on the day?

Yes, please make an appointment before 12 p.m. on the day. 

Q.Please tell me the procedure for using Zoom

① Download Zoom meeting app
② Log in to the member site
③ Reservation history > Press starting video calls

We recommend that you download and install the Zoom software (App) on your device in advance. If you are using a PC, you can also connect from a browser (Available browsers: Google Chrome, Mozilla Firefox or Apple Safari
[Download URL]
PC browseriPhone / iPadAndroid
■ About ZOOM Meeting System

Zoom is a service that allows you to have a video meeting on the web.

About payment

Q.Can I pay membership fees and consultation costs with methods other than credit cards?

We are afraid only credit cards are supported for now.

Q.When should I pay?

We will send you a credit card payment link on the next business day after your medical examination/medical consultation. Please make the payment within 7 days after receiving the link.

Q.What is your payment method?
Payment Method
General services including check-up/medical consultation ・Credit card
We will issue a URL for payment on the next business day after the check-up/medical consultation, so please make payment within 7 days.
Medication and delivery charges (only for those who requested home delivery of their medications) NP Atobarai (Postpaid Payment)
A billing form for the medication and delivery fee will be sent together with the medication.
You can choose your payment method from “Convenience Store Payment”, “LINE Pay”, “Post Office Payment”, or “Bank Transfer”.
A sticker with the prescription details for your medication and a receipt will be enclosed with your medication.

※Please note that the postpaid payment service providers available for “System usage fee and medical fee” and “Medication fee + delivery fee” are different.

Q.Where could I check the payment amount?

On the next business day after your medical examination/medical consultation, we will send you the billing contents by email / LINE / Facebook Messenger. Please check the contents from there.

Q.Is there any charge for payment?

A settlement fee will be charged for each transaction when paying for goods at OHDr. A flat amount of 220 yen will be charged for each transaction. A settlement fee of 220 yen will be charged for each payment.

Q.Is the online medical consultation fee more expensive than a regular clinic visit?

Like regular clinics, insurance coverage is available, so you can use our service as if you were visiting a hospital or clinic. 550 yen/month will be charged for membership fee but since most online clinics charge 1,100 to 2,200 yen per visit, it is a particularly good deal especially for those who have regular prescription or who needs to visit regularly.

Q.When will the medical examination fee be charged?

After applying for medical examination, the fee will be charged once you join Zoom and have medical examination/consultation with the doctor.

Q.How much is the delivery fee?

About medication delivery
Motorcycle Delivery Service 3 wards in Tokyo
(Minato-ku, Chiyoda-ku, Chuo-ku)
500 yen Next day
(within 30 minutes to 3 hours of shipment)
OHDr. Cooperation Pharmacy
2 wards in Tokyo
(Shinjuku-ku, Shibuya-ku)
900 yen Next day
(within 30 minutes to 5 hours of shipment)
OHDr. Cooperation Pharmacy
Home delivery Nation-wide 330 yen Within 1-3 business days OHDr. Cooperation Pharmacy
Q.Can I get a receipt?

Yes, it is possible. Please contact OHDr.

Q.Notation based on the Specified Commercial Transactions Law

Company Name
Joes Corporation Co., Ltd.
President and CEO
Tatsunori Jo
107-0062 Seizan 402, 2-26-32 Minami Aoyama, Minato-ku, Tokyo
Phone Number
Payment Method
Credit card
Payment due date
・ Credit card: Within 7 days

About medications and prescriptions

Q.How will I receive my medications if I choose home delivery?

In principle, medication is delivered to your home from our partner pharmacies. The following are enclosed.

・ Medication
・ A sticker with prescription details for your medication booklet
・ An invoice for the cost of your medication and shipping fees
・ A receipt

Q.Is it possible to receive medicine directly at a pharmacy instead of delivery?

Yes, please specify upon making the appointment or inform us by the end of the consultation.

■When receiving medicine directly at a pharmacy
On the next business day after the consultation, we will send the prescription data to the preferred pharmacy. OHDr. will contact you as soon as the pharmacy prepares the medicine, so please go to the pharmacy.

Q.Can I specify the delivery address for my medication?

Yes. Upon making an appointment, you will be asked to enter the delivery address for your medicine. Please enter your preferred delivery address then.

Q.Can I change the delivery address for my medications and prescriptions?

We are afraid you cannot change the delivery address once you have paid as arrangements for delivery is already made. We will inform you the delivery number, so please check with the shipping company directly and ask if they can deal with changes.

Q.Is it possible to get medicine from the pharmacy of the clinic I am visiting?

We are sorry, but we cannot meet your request.

Q.Can you increase the prescription amount and the number of days?

As a rule, the amount of medication prescribed is up to 7 days. The amount of medication prescribed is subject to adjustment at the discretion of the doctor and may not be able to meet your request. There are also some medications that we cannot prescribe, such as psychotropic drugs. As you have agreed upon making your appointment, we are unable to cancel your prescription after it has been issued. Thank you for your understanding and cooperation.

Q.I want to pick up my medication/prescription directly at the clinic.

We apologize for the inconvenience, but our method for medication hand over for patients who have undergone medical examination is limited to delivery from OHDr.’s partner pharmacy. We refrain from responding to individual requests in order to prevent mistakes and troubles. Thank you for your understanding.

Q.I would like to have some of my medications added or changed.

We are sorry, but once the doctor has made a decision and prescribed the medication, in principle, we cannot add or change the prescription. If you really want to request additional prescriptions, please apply again.

Q.When will I receive my medicine?

Usually, it will be sent out on the next business day after the consultation, and it will arrive in about 1 to 2 days. If you do not receive your medicine after 3 to 4 days, please contact OHDr.

About delivery of medicine
Motorcycle Delivery Service 3 wards in Tokyo
(Minato-ku, Chiyoda-ku, Chuo-ku)
500 yen Next day
(within 30 minutes to 3 hours of shipment)
OHDr. Cooperation Pharmacy
2 wards in Tokyo
(Shinjuku-ku, Shibuya-ku)
900 yen Next day
(within 30 minutes to 5 hours of shipment)
OHDr. Cooperation Pharmacy
Home delivery Nation-wide 330 yen Within 1-3 business days OHDr. Cooperation Pharmacy
Q.I want to take an online examination for my baby. Can the child’s medical certificate be applied?

We are sorry, but the child’s medical certificate cannot be applied to OHDr.’s services.
Depending on the area, you may be able to apply for reimbursement of the medical examination fee with a child’s medical certificate at your local city hall after making payment of the full cost of the examination. Please contact the department in charge of the city hall where you live for more details.

Q. What are generic drugs?

A generic drug is a medication created to have the same efficacy as brand-name medicines that are manufactured and sold under the approval of the Ministry of Health, Labor and Welfare. The price is lower than the brand-name medicine, which will reduce medical fees.
※Regardless of whether the drug is brand-name or generic, side effects may occur in rare cases, so it is important to communicate with doctors and pharmacists. If you have any concerns, please consult with the doctor.

Q.What is medication guidance?

“Medication guidance” is a guidance given by pharmacists to patients about prescribed medicine including below:
・ How to take the medicine
・ Side effects and precautions of the medicine
・ How to store the medicine

Medication guidance must be given when prescribing medication that requires a prescription, and is also stipulated in the “Pharmaceutical Affairs Law”.

For the above reasons, we will not be able to hand or deliver the medicine unless we can confirm that the patient has received the medication instruction from the pharmacist so that the patient can take the medicine properly.

Q.When applying for medication delivery, I couldn’t find any convenient time periods for medication guidance which I can choose from.

We recommend receiving medicine at a pharmacy or using medication guidance agency.

Medication guidance agency: OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format. You can use it for 330 yen (tax included) each time.

Q.I now have a different schedule during the time period for medication guidance that I had selected.

Please consult OHDr. for rescheduling as soon as you know your new schedule. In principle, we do not accept changes on the day of the medication guidance. Please use medication guidance agency in that case.

Medication guidance agency:
OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format.
You can use it for 330 yen (tax included) each time.

Q.I want medicine soon.
Which is faster, home delivery or going to the pharmacy?

You can receive the medicine faster by picking up directly at the pharmacy.
* Depending on the stock status of pharmacy medication, it may take time.

About online medical interpretation

Q.What is an online medical interpreter?

In “Online medical interpreter”, an interpreter participates and performs medical interpretation using an electronic device such as a mobile phone, tablet, or PC instead of face-to-face when a patient consults a doctor or when a doctor explains a medical condition.

Q.Please tell me the languages that are available.

Currently, it can support Chinese, English, Vietnamese, and Indonesian.

Q.Reservation acceptance time

Reservation acceptance time
We accept appointments in a 15-minute frame per patient.
Reservations on the day can be accepted until 12:00 p.m.
* For reservations on the day afer 12:00 p.m, please contact us from the hot line so we can check whether or not we can meet your request. “QR code”

Medical examination / medical consultation time
It is mainly for nighttime patients from 7:00 p.m. to 10:00 p.m. on weekdays.
If you wish to see a doctor at a time other than the above hours, please contact us from the hot line so we can check whether or not we can meet your request.

How to make a reservation
After registering as a member, please make a reservation from My Page.
* We do not provide this service for non-members.
* If you have other inquiries such as you do not understand how to make a reservation, please contact us from the hot line.

Q.How can I use this service?

Please contact OHDr. secretariat by SNS or e-mail for online medical interpretation. We will ask for details and check the schedule then.

Q.How much is the usage fee?

It costs 4,400 yen per use.

Q.Does the usage fee include waiting time?

Yes, it is included.

Medical institution reservation

Q.When can I use it?

It is available when the hospital and medical subjects are decided and you want to make or arrange for an appointment.

About language treatment

Q.What is language treatment?

“Speech therapy” is a way of training to improve communication and treat dysphagia through activities and courses designed by therapists to improve the patient’s quality of life.

Q.What kind of treatment / training do you provide?

First, please consult a senior speech therapist through “online remote consultation”. After that, we will evaluate the patient’s condition in “online remote evaluation”. Then, training schedule and content are decided to proceed to “online remote training”.
* All consultations and training will be conducted using ZOOM.

Online out-patient for COVID-19 aftereffects

Q.What are the aftereffects of COVID-19?

Various symptoms have been reported as COVID-19 aftereffects.

<Examples of COVID-19 aftereffects>
Palpitations, shortness of breath, dyspnea, chest and stomach pain, diarrhea, headache and dullness, sleep disorders, decrease in concentration, change in mood, dysgeusia and dysosmia, cough, fever, joint pain and muscle pain, hair loss, hair loss, skin troubles such as rashes, dizziness when standing up, lightheadedness, changes in menstrual cycle, stabbing pain, memory deterioration, etc.

Q.Will it be covered by insurance?

Yes, it will be.

Q.Can you prescribe medicine?

Yes, prescription is possible.

Q.Please tell me the payment method

We are very sorry, but we are currently supporting payments by credit card only.


Q.Can you introduce me a PCR test that is covered by insurance?

Currently, we do not have any collaborators to whom we can refer our patients. We will do our best to provide safe and reliable medical services to our patients as soon as possible, but for now, we are unable to provide such services.

Q.Could you write a letter of introduction for the PCR test?

We can issue a letter of referral, but please note that this is not a guarantee that you will be able to take the PCR test.

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