FAQ

By paying 550 yen (tax included) per month, an account for one person will be issued. This will allow you to access services provided by OHDr. as a member.

OHDr. is based on the concept of a “Family Doctor,” a service that provides mid-to long-term health management support to customers. In order to do so, it is necessary to store our customer’s medical information in a secure environment, and the membership system is designed to maintain this environment. 

OHDr. charges a monthly membership fee, but does not charge a per-visit system fee. Therefore, our fee structure is designed to be more reasonable than the total amount you would pay for a general in-person visit.

No, once you set up an account, only the person who registered (one person) is able to use it.

By registering as a member, you can use the following services:
・ Multilingual online consultation/medical consultation
・ Online medical interpreter
・ Online language treatment
・ Proxy service for medical institution reservation
*Our service Currently supports Japanese, Chinese, English, Vietnamese, and Indonesian

When you register as a member, you will be required to pay the monthly membership fee with a credit card. From the following month onward, we will charge the monthly fee on the day you subscribed.
Example) When registered on May 10th
A fee from May 10th to June 9th is charged on May 10
Example) When registered on June 10th
A fee from June 10th to July 9th is charged on June 10

In addition to the monthly fee, you will pay a fee for whatever service you use. In addition, a 220 yen service fee will be charged for each payment.

Access the “Menu” on the membership site, select “Account setting”, and you will find a button to withdraw your membership. Please process from here

No. There is no daily refund. If you cancel in the middle of the month, you can use the service for one month from the date when the latest usage fee was incurred. After that, it will be canceled automatically.

Yes, it is possible.

Currently, we are only accpet credit cards.

It seems like you connected to Facebook when you registered. In that case, only Messenger will be displayed on the page after you log in.
Our system can allow one account to connect to only one external service.
If you wish to switch to another external service, please contact us through our official SNS or via email at support@oh-doctor.com

It seems like you connected to LINE when you registered. In that case, only the “Add Friend” button for LINE will be displayed on the page after you log in.
Our system can allow one account to connect to only one external service.
If you wish to switch to another external service, please contact us through our official SNS or via email at support@oh-doctor.com

As a general rule, we will reply within one hour during business hours (10:00–22:00 on weekdays).
If you do not receive a reply within the above business hours, in rare cases, your Facebook may have been blocked our Messenger. In that case, we will not be able to contact you so please check your account settings first.
If this is not the case, please contact us through our official LINE or via email at support@oh-doctor.com

■Medical Examination
Please select this option if you wish to receive medication as you would in a normal hospital visit. Medication can be prescribed.
For example:
・I want medicine for hay fever.
・I have caught a mild cold.
・I need a regular prescription for asthma medication.

■Medical consultation
You can feel free to consult with your doctor about the symptoms you are worried about, such as whether you should go to the hospital or take medicine.
* We cannot prescribe medicine
For example:
There were items that “need follow-up” and “require special attention” in the results of medical examination, but I would like to hear the doctor’s advice on what to do in the future.

For details, please visit the “How to use OHDr.” page.

Prescription of medication is only available for “medical examination” service.
If you would like to receive medicine, please make a reservation for “medical examination”.

About Online medical examination / medical consultation

A medical consultation report is a report that summarizes the opinions of a doctor regarding the consultation (PDF file). If you wish, it can be issued for 3,850 yen (tax included).

First of all, please register as a member, and after completing the registration, proceed to the “Make an Appointment” page.
For details, please visit “How to use OHDr.” page..

You can log in to the member site and select the appointment on the reservation history page.

Yes, there are. Currently, the only languages available at all hours are English, Chinese, and Japanese. If you would like to be supported by Vietnamese or Indonesian, please select either noontime or nighttime consultation hours.
Please note that there are cases where it is difficult to arrange medical interpreters during noontime and nighttime consultation hours, and we may have to ask you to adjust your schedule. We appreciate your understanding.

■If you wish to change
We apologize for the inconvenience but please contact OHDr. via Email support@oh-doctor.com>

■ If you wish to cancel
Please log in to the member page > select “Cancel” from your reservation history.
※　You appointment can cancel up to 1 hour before the reserved time.

Have you cancelled without notice more than three times in the past? If so, your application will be restricted by our system. Please contact us at support＠oh-doctor.com for more information.

Inquiry form

Yes, please make an appointment before 15 p.m. on the day.　

① Download Zoom meeting app
② Log in to the member site
③ Reservation history ＞ Press starting video calls

We recommend that you download and install the Zoom software (App) on your device in advance. If you are using a PC, you can also connect from a browser (Available browsers: Google Chrome, Mozilla Firefox or Apple Safari
［Download URL］
PC browser／iPhone / iPad／Android
ーーーーーーーーーーーーーーーー
■ About ZOOM Meeting System

Zoom is a service that allows you to have a video meeting on the web.

We are afraid only credit cards are supported for now.

On the business day following the medical consultation or examination, the fee will be automatically deducted from the credit card registered at the time of membership registration.

＜Speical member・Corporate member＞Convenience store post-payment (SCORE Post-payment): Invoice will be mailed to your designated address within a few days to a week.

※Please note that the postpaid payment service providers available for “System usage fee and medical fee” and “Medication fee + delivery fee” are different.

On the next business day after your medical examination/medical consultation, we will send you the billing contents by email / LINE / Facebook Messenger. Please check the details from there.

A settlement fee will be charged for each transaction when paying for OHDr. services. A flat rate of 220 yen will be charged for each transaction.

Like regular clinics, insurance coverage is available, so you can use our service as if you were visiting a hospital or clinic. 550 yen/month will be charged for membership fee but since most online clinics charge 1,100 to 2,200 yen per visit, it is a particularly good deal especially for those who have regular prescription or those who need regular medical visits.

After applying for medical examination, the fee will be charged once you join Zoom and have medical examination/consultation with the doctor.

Yes, it is possible. Please contact OHDr.

Company Name
Joes Corporation Co., Ltd.
President and CEO
Tatsunori Jo
Location
107-0062 Seizan 402, 2-26-32 Minami Aoyama, Minato-ku, Tokyo
Phone Number
03-6434-7281
Payment Method
Credit card
Payment due date
・ Credit card: Within 7 days

In principle, medication is delivered to your home from our partner pharmacies. The following are enclosed.

・ Medication
・ A sticker with prescription details for your medication booklet
・ An invoice for the cost of your medication and shipping fees
・ A receipt

Yes, please specify upon making the appointment or inform us by the end of the consultation.

■When receiving medicine directly at a pharmacy
On the next business day after the consultation, we will send the prescription data to the preferred pharmacy. OHDr. will contact you as soon as the pharmacy prepares the medicine, so please go to the pharmacy.

Yes. Upon making an appointment, you will be asked to enter the delivery address for your medicine. Please enter your preferred delivery address then.

We are afraid you cannot change the delivery address once you have paid as arrangements for delivery is already made. We will inform you the delivery number, so please check with the shipping company directly and ask if they can deal with changes.

We are sorry, but we cannot meet your request.

In principle, the upper limit is 28 days in all cases, regardless of chronic illness. The amount of medication prescribed is subject to adjustment at the discretion of the doctor and may not be able to meet your request. There are also some medications that we cannot prescribe, such as psychotropic drugs. As you have agreed upon making your appointment, we are unable to cancel your prescription after it has been issued. Thank you for your understanding and cooperation.

We apologize for the inconvenience, but our method for medication hand over for patients who have undergone medical examination is limited to delivery from OHDr.’s partner pharmacy. We refrain from responding to individual requests in order to prevent mistakes and troubles. Thank you for your understanding.

We are sorry, but once the doctor has made a decision and prescribed the medication, in principle, we cannot add or change the prescription. If you really want to request additional prescriptions, please apply again.

Usually, it will be sent out on the next business day after the consultation, and it will arrive in about 1 to 2 days. If you do not receive your medicine after 3 to 4 days, please contact OHDr.

About delivery method / delivery fee >

We are sorry, but the child’s medical certificate cannot be applied to OHDr.’s services.
Depending on the area, you may be able to apply for reimbursement of the medical examination fee with a child’s medical certificate at your local city hall after making payment of the full cost of the examination. Please contact the department in charge of the city hall where you live for more details.

A generic drug is a medication created to have the same efficacy as brand-name medicines that are manufactured and sold under the approval of the Ministry of Health, Labor and Welfare. The price is lower than the brand-name medicine, which will reduce medical fees.
※Regardless of whether the drug is brand-name or generic, side effects may occur in rare cases, so it is important to communicate with doctors and pharmacists. If you have any concerns, please consult with the doctor.

“Medication guidance” is a guidance given by pharmacists to patients about prescribed medicine including below:
・ How to take the medicine
・ Side effects and precautions of the medicine
・ How to store the medicine

Medication guidance must be given when prescribing medication that requires a prescription, and is also stipulated in the “Pharmaceutical Affairs Law”.

For the above reasons, we will not be able to hand or deliver the medicine unless we can confirm that the patient has received the medication instruction from the pharmacist so that the patient can take the medicine properly.

We recommend receiving medicine at a pharmacy or using medication guidance agency.

Medication guidance agency： OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format. You can use it for 330 yen (tax included) each time.

Please consult OHDr. for rescheduling as soon as you know your new schedule. In principle, we do not accept changes on the day of the medication guidance. Please consult amedication guidance agency in that case.

Medication guidance agency：
OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format.
You can use it for 330 yen (tax included) each time.

You can receive the medicine faster by picking up directly at the pharmacy.
* Depending on the stock status of pharmacy medication, it may take time.

In “Online medical interpreter”, an interpreter participates and performs medical interpretation using an electronic device such as a mobile phone, tablet, or PC instead of face-to-face when a patient consults a doctor or when a doctor explains a medical condition.

Currently, it can support Chinese, English, Vietnamese, and Indonesian.

Reservation acceptance time
We accept appointments in a 15-minute frame per patient.
Reservations on the day can be accepted until 12:00 p.m.
* For reservations on the day afer 12:00 p.m, please contact us from the hot line so we can check whether or not we can meet your request. “QR code”

Medical examination / medical consultation time
It is mainly for nighttime patients from 7:00 p.m. to 10:00 p.m. on weekdays.
If you wish to see a doctor at a time other than the above hours, please contact us from the hot line so we can check whether or not we can meet your request.

How to make a reservation
After registering as a member, please make a reservation from My Page.
* We do not provide this service for non-members.
* If you have other inquiries such as you do not understand how to make a reservation, please contact us from the hot line.

Please contact OHDr. secretariat by SNS or e-mail for online medical interpretation. We will ask for details and check the schedule then.

It costs 4,400 yen per use.

Yes, it is included.

It is available when the hospital and medical subjects are decided and you want to make or arrange for an appointment.

“Speech therapy” is a way of training to improve communication and treat dysphagia through activities and courses designed by therapists to improve the patient’s quality of life.

First, please consult a senior speech therapist through “online remote consultation”. After that, we will evaluate the patient’s condition in “online remote evaluation”. Then, training schedule and content are decided to proceed to “online remote training”.
* All consultations and training will be conducted using ZOOM.

Various symptoms have been reported as COVID-19 aftereffects.

＜Examples of COVID-19 aftereffects＞
Palpitations, shortness of breath, dyspnea, chest and stomach pain, diarrhea, headache and dullness, sleep disorders, decrease in concentration, change in mood, dysgeusia and dysosmia, cough, fever, joint pain and muscle pain, hair loss, hair loss, skin troubles such as rashes, dizziness when standing up, lightheadedness, changes in menstrual cycle, stabbing pain, memory deterioration, etc.

Yes, it will be.

Yes, prescription is possible.

We are very sorry, but we are currently supporting payments by credit card only.

For 880 yen per month (tax included), you can have one main member account and four additional family member accounts.

Up to four family members can be registered for each main member account.

Any family member or relative within the third degree of relationship can form a group for the family plan, regardless of whether they live together or separately.
The OHDr.’s definition of third-degree relatives includes not only legal marriages, but also cases in which the couple lives together as husband and wife with the intention of marrying each other (so-called de facto marriages and same-sex partners).

Same as the main member.

・Multilingual※ online consultation/medical examination
・Online medical interpreter
・Online speech therapy
・Medical institution reservation agency
※ Currently available in Japanese, Chinese, English, Vietnamese and Indonesian.

No, you do not. When you join the Family Plan, your monthly membership fee is 880 yen.

You will be charged 880 yen on the next billing cycle after you join.
For example, if your billing date is the 20th of each month and you add the first family member on the 10th of November, you will be charged 880 Yen on the 20th of November.

1. Log in with your main member account.
2. Click on ‘Family Members’ in the account settings.
3. Click on ‘Add a new member’.
4. Enter your family member’s ‘Account Name’, ‘Password’, ‘Date of Birth’ and ‘Japanese Health Insurance Card Photo Front and Back’ to apply.

If you do not have their Japanese Health Insurance Cards, you can submit official documents to prove their identities.

Applications are reviewed within 1-2 business days and you will be notified if approval is denied.

① Log in from here with the family member’s ID and password
② Proceed to “Make a Reservation”.

You can add a new credit card to your family member’s account by following the steps below.

① Log in to the Family Account
② Click on the Credit Card Information button in the Account Settings.
③ Click ‘Register’ to register a new credit card.

※ You can select your preferred credit card when making a reservation.

After the consultation, the OHDr. will inform you and the family members about the fees, which can also be checked on these accounts.

Once you have logged in to the family account, click on ‘Cancel membership’ at the bottom of the account settings.

If you wish to do so, please contact us.
LINE
Facebook
Mail: support@oh-doctor.com

We will inform you of the reason in the notification email.
If you have any other questions about the reason for the rejection of your application, please do not hesitate to contact us. We will be happy to be of assistance.
LINE
Facebook
Mail: support@oh-doctor.com

Currently, we do not have any collaborators to whom we can refer our patients. We will do our best to provide safe and reliable medical services to our patients as soon as possible, but for now, we are unable to provide such services.

We can issue a letter of referral, but please note that this is not a guarantee that you will be able to take the PCR test.

Yes, we can issue a medical certificate.
If you would like a medical certificate, please contact us.
※ Please note that the contents are limited to those that can be diagnosed online.

We will mail it to your specific address.

A medical certificate is an official document issued by a medical institution. It can be issued for what the doctor has determined to be acceptable after an “online medical examination.”
The Medical Consultation Report is not an official document but a report of the physician’s opinion during the interview. This is included in the “Medical Consultation” service fee of 3,850 yen and can be issued upon the customer’s request.

Japanese: 3,000 yen
English, Chinese, Vietnamese, and Indonesian: 4,500 yen
A Delivery fee of 500 yen will be charged.