FAQ

By paying 550 yen (tax included) per month, an account for one person will be issued. You can use the services provided by OHDr.

1 account is valid only for the contractor (1 person).

By registering as a member, you can use the following services:
・ Multilingual online consultation/medical consultation
・ Online medical interpreter
・ Online language treatment
・ Proxy service for medical institution reservation
* Currently supports Japanese, Chinese, English, Vietnamese, and Indonesian

When you register as a member, you will be required to pay the cost for one month with a credit card. From the following month onward, we will charge the monthly fee on the day you subscribe.
Example) When registered on May 10th
A fee from May 10th to June 9th is charged on May 10
Example) When registered on June 10th
A fee from June 10th to July 9th is charged on June 10

In addition to the monthly fee, there will be a usage fee for each service. In addition, a 220 yen settlement fee will be charged for each payment.

If you proceed from 「menu」 on the member site to 「Account Settings」, there will be a withdrawal button. Please proceed to the withdrawal process from here.

No. There is no daily refund. If you cancel in the middle of the month, you can use the service for one month from the date when the latest usage fee was incurred. After that, it will be canceled automatically.

Yes, it is possible.

Currently, we are only supporting credit cards.

■Medical Examination
Please select this option if you wish to receive medication as you would in a normal hospital visit. Medication can be prescribed.
For example:
・I want medicine for hay fever.
・I have caught a mild cold.
・I need a regular prescription for asthma medication.

■Medical consultation
You can feel free to consult with your doctor about the symptoms you are worried about, such as whether you should go to the hospital or take medicine.
* We cannot prescribe medicine
For example:
There were items that “need follow-up” and “require special attention” in the results of medical examination, but I would like to hear the doctor’s advice on what to do in the future.

For details, please see the usage flow and usage fee on the usage page.

Medicine is prescribed only for “medical examination”.
If you would like to receive medicine, please make a reservation for “medical examination”.

About Online medical examination / medical consultation

A medical consultation report is a report that summarizes the opinions of a doctor regarding the consultation (PDF file). If you wish, it can be issued for 3,850 yen (tax included).

First of all, please register as a member, and after completing the registration, proceed to your reservation from “Make an Appointment“.
For details, please see “Usage Flow” .

You can log in to the member site and select the appointment on the reservation history page.

■If you wish to change
We apologize for the inconvenience but please contact OHDr. via Email support@oh-doctor.com>

■If you wish to cancel
You can log in to the member site> select “Cancel” on the reservation history page.

Have you cancelled without notice more than three times in the past? If so, your application will be restricted by our system. Please contact us at support＠oh-doctor.com for more information.

Inquiries >

Yes, please make an appointment before 12 p.m. on the day.　

① Download Zoom meeting app
② Log in to the member site
③ Reservation history ＞ Press starting video calls

We recommend that you download and install the Zoom software (App) on your device in advance. If you are using a PC, you can also connect from a browser (Available browsers: Google Chrome, Mozilla Firefox or Apple Safari
［Download URL］
PC browser／iPhone / iPad／Android
ーーーーーーーーーーーーーーーー
■ About ZOOM Meeting System

Zoom is a service that allows you to have a video meeting on the web.

We are afraid only credit cards are supported for now.

We will send you a credit card payment link on the next business day after your medical examination/medical consultation. Please make the payment within 7 days after receiving the link.

※Please note that the postpaid payment service providers available for “System usage fee and medical fee” and “Medication fee + delivery fee” are different.

On the next business day after your medical examination/medical consultation, we will send you the billing contents by email / LINE / Facebook Messenger. Please check the contents from there.

A settlement fee will be charged for each transaction when paying for goods at OHDr. A flat amount of 220 yen will be charged for each transaction. A settlement fee of 220 yen will be charged for each payment.

Like regular clinics, insurance coverage is available, so you can use our service as if you were visiting a hospital or clinic. 550 yen/month will be charged for membership fee but since most online clinics charge 1,100 to 2,200 yen per visit, it is a particularly good deal especially for those who have regular prescription or who needs to visit regularly.

After applying for medical examination, the fee will be charged once you join Zoom and have medical examination/consultation with the doctor.

Yes, it is possible. Please contact OHDr.

Company Name
Joes Corporation Co., Ltd.
President and CEO
Tatsunori Jo
Location
107-0062 Seizan 402, 2-26-32 Minami Aoyama, Minato-ku, Tokyo
Phone Number
03-6434-7281
Payment Method
Credit card
Payment due date
・ Credit card: Within 7 days

In principle, medication is delivered to your home from our partner pharmacies. The following are enclosed.

・ Medication
・ A sticker with prescription details for your medication booklet
・ An invoice for the cost of your medication and shipping fees
・ A receipt

Yes, please specify upon making the appointment or inform us by the end of the consultation.

■When receiving medicine directly at a pharmacy
On the next business day after the consultation, we will send the prescription data to the preferred pharmacy. OHDr. will contact you as soon as the pharmacy prepares the medicine, so please go to the pharmacy.

Yes. Upon making an appointment, you will be asked to enter the delivery address for your medicine. Please enter your preferred delivery address then.

We are afraid you cannot change the delivery address once you have paid as arrangements for delivery is already made. We will inform you the delivery number, so please check with the shipping company directly and ask if they can deal with changes.

We are sorry, but we cannot meet your request.

As a rule, the amount of medication prescribed is up to 7 days. The amount of medication prescribed is subject to adjustment at the discretion of the doctor and may not be able to meet your request. There are also some medications that we cannot prescribe, such as psychotropic drugs. As you have agreed upon making your appointment, we are unable to cancel your prescription after it has been issued. Thank you for your understanding and cooperation.

We apologize for the inconvenience, but our method for medication hand over for patients who have undergone medical examination is limited to delivery from OHDr.’s partner pharmacy. We refrain from responding to individual requests in order to prevent mistakes and troubles. Thank you for your understanding.

We are sorry, but once the doctor has made a decision and prescribed the medication, in principle, we cannot add or change the prescription. If you really want to request additional prescriptions, please apply again.

Usually, it will be sent out on the next business day after the consultation, and it will arrive in about 1 to 2 days. If you do not receive your medicine after 3 to 4 days, please contact OHDr.

About delivery method / delivery fee >

We are sorry, but the child’s medical certificate cannot be applied to OHDr.’s services.
Depending on the area, you may be able to apply for reimbursement of the medical examination fee with a child’s medical certificate at your local city hall after making payment of the full cost of the examination. Please contact the department in charge of the city hall where you live for more details.

A generic drug is a medication created to have the same efficacy as brand-name medicines that are manufactured and sold under the approval of the Ministry of Health, Labor and Welfare. The price is lower than the brand-name medicine, which will reduce medical fees.
※Regardless of whether the drug is brand-name or generic, side effects may occur in rare cases, so it is important to communicate with doctors and pharmacists. If you have any concerns, please consult with the doctor.

“Medication guidance” is a guidance given by pharmacists to patients about prescribed medicine including below:
・ How to take the medicine
・ Side effects and precautions of the medicine
・ How to store the medicine

Medication guidance must be given when prescribing medication that requires a prescription, and is also stipulated in the “Pharmaceutical Affairs Law”.

For the above reasons, we will not be able to hand or deliver the medicine unless we can confirm that the patient has received the medication instruction from the pharmacist so that the patient can take the medicine properly.

We recommend receiving medicine at a pharmacy or using medication guidance agency.

Medication guidance agency： OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format. You can use it for 330 yen (tax included) each time.

Please consult OHDr. for rescheduling as soon as you know your new schedule. In principle, we do not accept changes on the day of the medication guidance. Please use medication guidance agency in that case.

Medication guidance agency：
OHDr. staff can receive medication guidance from the pharmacy, translate it when necessary, and send it to you in text format.
You can use it for 330 yen (tax included) each time.

You can receive the medicine faster by picking up directly at the pharmacy.
* Depending on the stock status of pharmacy medication, it may take time.

In “Online medical interpreter”, an interpreter participates and performs medical interpretation using an electronic device such as a mobile phone, tablet, or PC instead of face-to-face when a patient consults a doctor or when a doctor explains a medical condition.

Currently, it can support Chinese, English, Vietnamese, and Indonesian.

Reservation acceptance time
We accept appointments in a 15-minute frame per patient.
Reservations on the day can be accepted until 12:00 p.m.
* For reservations on the day afer 12:00 p.m, please contact us from the hot line so we can check whether or not we can meet your request. “QR code”

Medical examination / medical consultation time
It is mainly for nighttime patients from 7:00 p.m. to 10:00 p.m. on weekdays.
If you wish to see a doctor at a time other than the above hours, please contact us from the hot line so we can check whether or not we can meet your request.

How to make a reservation
After registering as a member, please make a reservation from My Page.
* We do not provide this service for non-members.
* If you have other inquiries such as you do not understand how to make a reservation, please contact us from the hot line.

Please contact OHDr. secretariat by SNS or e-mail for online medical interpretation. We will ask for details and check the schedule then.

It costs 4,400 yen per use.

Yes, it is included.

It is available when the hospital and medical subjects are decided and you want to make or arrange for an appointment.

“Speech therapy” is a way of training to improve communication and treat dysphagia through activities and courses designed by therapists to improve the patient’s quality of life.

First, please consult a senior speech therapist through “online remote consultation”. After that, we will evaluate the patient’s condition in “online remote evaluation”. Then, training schedule and content are decided to proceed to “online remote training”.
* All consultations and training will be conducted using ZOOM.

Various symptoms have been reported as COVID-19 aftereffects.

＜Examples of COVID-19 aftereffects＞
Palpitations, shortness of breath, dyspnea, chest and stomach pain, diarrhea, headache and dullness, sleep disorders, decrease in concentration, change in mood, dysgeusia and dysosmia, cough, fever, joint pain and muscle pain, hair loss, hair loss, skin troubles such as rashes, dizziness when standing up, lightheadedness, changes in menstrual cycle, stabbing pain, memory deterioration, etc.

Yes, it will be.

Yes, prescription is possible.

We are very sorry, but we are currently supporting payments by credit card only.

Currently, we do not have any collaborators to whom we can refer our patients. We will do our best to provide safe and reliable medical services to our patients as soon as possible, but for now, we are unable to provide such services.

We can issue a letter of referral, but please note that this is not a guarantee that you will be able to take the PCR test.