FAQ

OHDr. is open year-round from 9:00 a.m. to 9:00 p.m., including weekends.

After choosing a membership plan or one-time use and registering, log in and book a consultation from “Appointments.” Slots may be available from 30 minutes later.

Same-day appointments cannot be booked directly after 8:00 PM. To request one, or if your preferred slot is unavailable, please select “Temporary Appointment” and contact OHDr. via LINE.Our team will help arrange a consultation time for you.

As pharmacies in Japan usually close early, medications may not be available for same-day pickup after evening consultations.

Once confirmed, your appointment details will be sent to your registered email address.

OHDr.Consultations are conducted via Zoom.
①Download the Zoom app (smartphone or PC).
②Log in to your OHDr. account.
③Go to Reservation History and click ”Start Video Call”.

To change your appointment time, please contact OHDr.

To cancel your appointment online, log in to the member site and go to Reservation History > Current Reservation > Cancel.

※Appointments can be canceled online up to 1 hour before the scheduled time. Cancellations cannot be undone once completed.
※Future bookings may be restricted if you cancel your appointment more than three times.

All OHDr. services accept credit card payment only.

Payment will be automatically charged to the registered credit card on the next business day after the consultation.

If you choose medication delivery to your address, please prepay ¥15,000 (or ¥20,000 for COVID-19 or influenza-related prescriptions) for the estimated medication and shipping costs using the payment link. Once payment is confirmed, we will begin arranging shipment.

After the consultation fee has been successfully processed, an email regarding the payment details will be sent to you.
You can also check your receipt and statement from “Current Appointment” on the OHDr. website.
If you need a separate receipt or statement file, please contact OHDr.

Medication fees for Common cold medications usually cost ¥2,000–¥5,000 before insurance. Influenza medications may cost over ¥10,000, and influenza/COVID-19 rapid tests about ¥3,000.

Medication fees are paid directly to the pharmacy.

Medication receipts are issued by the pharmacy and cannot be reissued by OHDr. Please keep your receipt if needed for insurance claims.

For delivery, OHDr. will collect a prepayment for the medication and shipping together with the consultation fee before arranging shipment (¥10,000 for standard delivery and ¥20,000 for express delivery). The pharmacy will send the receipt together with your medication.

Once your medication has been delivered, the final cost will be calculated based on the actual charges incurred, and any unused portion of the prepaid amount will be refunded.

Standard delivery is about ¥600 (2–3 business days). Express delivery starts from ¥2,000 and may be available for same-day delivery (before 5:00 PM) in major cities such as Tokyo, Kyoto, Osaka, Fukuoka, and Sapporo.

If needed, proxy medication guidance is available for ¥500

Japanese health insurance can be used in the same way as at a regular clinic.
The consultation fee is calculated in the same way as at general hospitals and clinics.

For patients who are not long-term monthly members, a system usage fee of ¥2,000 will also be charged.

Japanese, Chinese, and English medical certificates are available.

Japanese medical certificate: JPY 3,000 tax included
English/Chinese medical certificate: JPY 8,000 tax included
Mailing arrangement fee Japan/Taiwan: JPY 600

Currently, all OHDr. services can only be paid for by credit card.

Since OHDr.’s medical institution is located in Chiba Prefecture, child medical subsidy certificates issued by other local governments, such as Tokyo, cannot be used directly with OHDr.

You may need to pay the out-of-pocket portion of the insured medical fee first, and then apply for reimbursement later at your local municipal office. In some cases, you may be eligible to receive the subsidy.

For details, please contact the relevant department of your local municipal office.

OHDr. is a clinic based in Japan, and all payments are processed in Japanese yen (JPY) through a Japanese payment system.
If you use a non-Japanese credit card or currency, overseas transaction fees may be charged by your card issuer.

Paper prescriptions are not issued for online consultations.
OHDr. will arrange pharmacy pickup or medication delivery.

Paper prescriptions are not issued for online consultations.
OHDr. will arrange pharmacy pickup or medication delivery.

Medication delivery to your address:

Upfront payment is required using the payment link provided after your consultation. Once payment is confirmed, shipment will be arranged.

Standard delivery: approximately 2–3 business days.
Express delivery: available only in selected major cities. For consultations completed before 2:00 p.m., same-day delivery is generally available.

After completing payment for medication and shipping via the payment link, OHDr. will begin arranging the medication delivery.

For the fastest option, we recommend pharmacy pickup.

Pharmacy pickup near your location:
Medication pickup and fees (except that no paper prescription is required) follow the same process as visiting a physical clinic in Japan.

Arrangement usually takes about 1–2 hours depending on the type of medication and location.

OHDr. will confirm medication availability and pickup time with a nearby pharmacy before contacting you.

If you have a preferred pharmacy, we’ll do our best to arrange it.

※ Not all drugstores can dispense prescription medications. Only pharmacies with dispensing services can handle prescriptions. In many drugstores, the dispensing pharmacy section operates on shorter hours than the main store.

※ If nearby pharmacies are limited, or the consultation is late at night, or for special medications or pediatric medicines (especially liquid syrups), arrangements may take longer. In some cases, you may need to use a more distant pharmacy or collect the medication the next day.

Medication fees for Common cold medications usually cost ¥2,000–¥5,000 before insurance. Influenza medications may cost over ¥10,000, and influenza/COVID-19 rapid tests about ¥3,000.

Medication fees are paid directly to the pharmacy.

Medication receipts are issued by the pharmacy and cannot be reissued by OHDr. Please keep your receipt if needed for insurance claims.

For delivery, OHDr. will collect a prepayment for the medication and shipping together with the consultation fee before arranging shipment (¥10,000 for standard delivery and ¥20,000 for express delivery). The pharmacy will send the receipt together with your medication.

Once your medication has been delivered, the final cost will be calculated based on the actual charges incurred, and any unused portion of the prepaid amount will be refunded.

Standard delivery is about ¥600 (2–3 business days). Express delivery starts from ¥2,000 and may be available for same-day delivery (before 5:00 PM) in major cities such as Tokyo, Kyoto, Osaka, Fukuoka, and Sapporo.

If needed, proxy medication guidance is available for ¥500

In Japan, prescriptions are valid for 3 days, including the consultation date. If you do not pick up your medication within 3 days, the prescription will expire.

If the prescription expires and you still require medication, you will need to book and pay for another consultation so the doctor can issue a new prescription.

Psychiatric medications are subject to various restrictions, and some medications cannot be prescribed through online consultations.

During your consultation, you can ask the doctor whether the medication you need can be prescribed, or whether a similar medication that is not classified as a psychiatric medication may be available.

OHDr. is a service designed to support users’ health management over the medium to long term, based on the concept of having a “family doctor.”

Each account may only be used by the registered member. If you would like to use the service with your family, you can subscribe to the long-term monthly Family Plan.

Monthly members are exempt from the JPY 2,000 system usage fee that is normally charged for each consultation.

In addition, monthly members can use our proxy booking support for medical institutions and vaccinations free of charge.

Consultation fees and other service details are basically the same as spot-use services.

However, for spot-use services, a separate system usage fee of JPY 2,000 is charged for each consultation.

The long-term monthly membership is JPY 550 per month, and the Family Plan is JPY 880 per month.
Payment is accepted by credit card only.

At the time of registration, the first month’s fee will be charged to your credit card. From the following month onward, the monthly membership fee will be automatically charged on your renewal date each month.

Monthly members are exempt from the JPY 2,000 system usage fee that is normally charged for each consultation.
In addition, monthly members can use our proxy booking support for medical institutions and vaccinations free of charge.

Consultation fees and other service details are basically the same as spot-use services.

However, for spot-use services, a separate system usage fee of JPY 2,000 is charged for each consultation.

Long-term monthly members may cancel their membership after 4 months from the date of enrollment.

If you wish to cancel your membership, please contact OHDr.

If you cancel in the middle of the month, we are unable to provide a prorated refund for the remaining days.

However, you may continue to use the service until one month has passed from your most recent payment date. After that, your membership will be automatically canceled.

You may register as a member again after cancellation.

The Family Plan long-term membership costs ¥880 per month and supports up to five users: one main account and up to 4 sub-accounts.
After the consultation fee has been paid, the payment details related to the consultation will be sent to the parent member by email.
Family Plan members are exempt from the JPY 2,000 system usage fee that is normally charged for each consultation.
In addition, members can use our proxy booking support for medical institutions and vaccinations free of charge.

If you would like to change from the Family Plan to the regular monthly membership plan, please contact OHDr.

1. Log in using your account.
2. Under account settings, select family members
3. Click “Add New Member.”
4. Enter the family member’s account name, password, and personal information.

Sub-account applications are usually reviewed within 1–2 business days. If the application is not approved, OHDr. will notify you of the reason by message.

To book an appointment, please log in to the OHDr. website using the sub-account.

Login URL: https://app.oh-doctor.com/users/sign_in?locale=ja

To remove a sub-account, log in using the sub-account, go to “Account Settings,” and select “Cancel Membership” at the bottom of the page.

OHDr. provides online medical interpretation for appointments at other medical institutions. An interpreter joins your consultation remotely to help you communicate with the doctor.

Online medical interpretation is available in Chinese, English, and Vietnamese.

Register on the OHDr. website and submit a Temporary Appointment. Include your preferred date, time, and interpretation needs.

We’ll review your request and provide a quotation. Your booking is confirmed once you accept it.

OHDr. currently offers Wegovy.
Mounjaro is not available.

Returns are not accepted after shipment unless the medication is damaged or defective.

If Wegovy is not prescribed—either by the doctor’s decision or your choice—the consultation fee of ¥10,000 will still be charged.