Company Policy to follow the Act on the Protection of Personal Information

Joe’s Corporation Co., Ltd. (hereinafter referred to as “the Company,” “we,” or “us”) have established and enforced a policy on the protection of personal information in tandem with the introduction of the Act on the Protection of Personal Information on April 1st, 2005.

We are aware of the importance of personal information disclosed/lent from a customer (hereinafter referred to as “personal information”) and will handle them legally and carefully in accordance with the Act on the Protection of Personal Information. In addition, in order to provide better service, we will implement the following initiatives regarding access and handling of personal information and responsibly protect personal information.

1. (Compliance with Rules and Regulations)

We shall comply with the Act on the Protection of Personal Information and other related laws and regulations.

2. (Company Structure)

We recognize the importance of information related to the privacy of our customers, business partners, and every individuals (hereinafter referred to as “customers” in this chapter), and have established internal rules and, when necessary, business-specific rules regarding the handling of personal information and systems, and in cooperation with partner clinics and physicians registered on this site, we have established a system to comply with the protection of personal information, and have established the following basic policy (Privacy Policy) for handling such information accurately and faithfully, and will manage such information in strict accordance with this policy.

3. (Collection of Personal Information)

When we collect personal information, we will specify the purpose and will use in the range required to accomplish the purpose, after obtaining the consent of the information owner.
We will acquire personal data by lawful and fair methods in the following cases. In addition, when acquiring personal data, we will notify or announce the purpose of use in advance (including the announcement of the purpose of use according to the following article).

  • When customers enter information through terminal operations.
  • When customers provide information directly by documents.
  • When customers provide information through media such as automatically sent, using services, products, advertisements, or content.

This also applies to cases where personal information is obtained legally, such as when receiving information from a third party with the consent of the customer.

4.(Purpose of use of personal information)

We will use personal information obtained only for the following purposes, or for the purposes individually notified to customers. or announced in individual services, and will not use it for any purposes other than these. We will not use personal information for any purposes other than those listed below. We will also take measures to ensure that personal information is not used for any other purposes. The specific examples of the use of personal information are as follows.

  • To provide any services suitable for customers.
  • To respond inquiries from customers.
  • To inform customers about the services of our company and its partners.
  • To ensure the safe provision of our services. To detect and notify customers who are in violation of the Terms of Use, and to provide information on fraudulent or abusive use of our services. To investigate, detect, and prevent fraudulent activities such as unauthorized access and abuse of our services, and to respond to such activities.
  • To improve our services, etc. and to consider our new services.
  • To investigate and analyze the use of our services.

Notwithstanding the above, when we receive personal information from a third party, if there is a separate stipulation regarding the purpose of use of such personal information, we will use such personal information in accordance with such stipulations.

5. (Disclosing and Lending Personal Information)

When we ask to disclose / lend personal information, we will specify the purpose and will use in the range required to accomplish the purpose, after obtaining the consent of the information owner. We do not use it for purposes beyond the scope of the purposes of use.

In addition to cases permitted by law, we will provide personal information to our partners and other third parties (including third parties located in foreign countries; the same applies hereinafter), after we have obtained the consent of the customer or the other parties. However, in the following cases, we will provide personal information to third parties to the extent necessary, after excluding information that can directly identify specific individuals, such as names and addresses.

  • When necessary for the provision of our services. (including when necessary for advertising and promotional activities related to our services.)
  • When necessary to improve the quality of our services.
  • When necessary for the Company to consider new services.
  • When providing personal information to research institutions for surveys, research, or analysis.

6. (Joint Use)

We may share user information, etc. with the listed medical institutions to the extent necessary to provide multilingual online medical services.
The user information, etc. to be jointly used shall be as follows

  • Name, address, date of birth, gender
  • Telephone number, e-mail address, etc.
  • Consultation details provided by the user in relation to the use of the Service and other information entered by the user.

Scope of Joint Users

  • Medical institutions listed on the website where the User uses the Service

Purpose of Use

  • For smooth operation of the Service and affiliated services, etc.
  • To provide affiliated services, etc. by affiliated service providers or physicians registered with affiliated service providers, etc.
  • To conduct surveys and analysis of usage conditions, etc.
  • To appropriately respond to inquiries from users, etc.

Entities responsible for joint use and contact for inquiries regarding joint use of personal information

  • Our company
  • Contact: support@oh-doctor.com
  • Address:402 Seizan, 2-26-32 Minami-Aoyama, Minato-ku, Tokyo
  • Co-Representative Chie Naoi

7. (Maintaining Accuracy)

We take appropriate measures to keep personal information accurate and up to date.

8. (Safety Control Measures)

We will handle your personal information appropriately in accordance with the Personal Information Protection Law and this Privacy Policy. In addition, in order to prevent inappropriate handling such as use for other purposes, we will implement the following safety control measures to ensure the safety of personal information and the information systems that process personal information.

    • Establish a person responsible for the handling of personal information.
    • Clarify the employees who handle personal information and the scope of personal data handled by such employees.
    • Establish a system for reporting to the person-in-charge in the event that a violation of the Personal Information Protection Law or internal rules on the handling of personal information is detected, or any sign of such a violation is detected.
    • Regularly educate employees on matters to keep alert concerning the handling of personal information.
    • Control employee access to areas where personal information is handled, limit the equipment they may bring in, and implement measures to prevent unauthorized persons from viewing personal information.
    • Access control is implemented to limit the scope of persons in charge and the personal information databases handled.

In order to ensure that these security control measures are properly implemented, the management system will be reviewed on a regular basis.

In the event of an incident such as a leakage of personal data, we will report the incident to the regulatory authorities in accordance with the Personal Information Protection Law and related guidelines, and take necessary measures to prevent similar incidents from occurring or recurring, in accordance with the instructions of the relevant regulatory authorities.

9. (In-house Training)

We will conduct employee education regarding protection of personal information and make employees fully aware of the content.

10. (Restriction of Provision to a Third Party)

We will not provide or disclose personal information disclosed or leased by us to third parties without the consent of our customers and business partners, unless we determine that disclosure is necessary based on laws and regulations.

11. (Disclosure/Correction of Personal Information)

In cases where customers wish to request disclose / correct or terminate the use or provision of personal information, we will immediately take any necessary actions within reasonable and necessary range.

To prevent information leakage to third parties, we will disclose / correct or terminate the use or provision of personal information only after we have confirmed that the requestor is the customer concerned or his authorized representative by asking to submit a written application form prescribed by us with required information.

The Company complies with regulations regarding the handling of personal information and responds promptly and appropriately to various requests from customers regarding their personal information. In particular, the Company accepts requests for disclosure, rectification, amendment, erasure, suspension of use, deletion, suspension of third-party provision, notification of purpose of use, withdrawal of consent (where applicable) and disclosure of third-party provision records. However, there may be instances where these requests do not meet legal requirements or cannot be accommodated by customer preferences.

We may charge a prescribed fee for the disclosure or correction of personal information, or for the discontinuation of its use or provision.

Please contact below for more information.

Management Supervisor and Contact Information

  • Operating Company : Joe’s Corporation Co., Ltd.
  • Store Name:Online Home Doctor・Japan Best Doctor
  • Personal Information Protection Management Supervisor:Chie Naoi
  • Contact:support@oh-doctor.com

12. (Constant Reexamination of Organizational Frameworks)

We will constantly reexamine and revise our internal rules regarding handling of personal information and organizational frameworks to enforce them, to ensure that operations remain effective and reasonable.

Supplementary Provisions
This company policy was established and enforced on August 27th, 2020, re-established and re-enforced on March 10th, 2022, and re-established and re-enforced on July 1st, 2022
Joe’s Corporation Co., Ltd.
CEO Tatsunori Jo / Co-Representative Chie Naoi

For privacy policies of registered medical institutions for online medical examinations, please check from the URL below.
Medical Corporation Shououkai