PRIVACY POLICY

Joes Corporation Co., Ltd.(hereinafter referred to as the “Company”) establishes the following “Privacy Policy (Basic Regulations)” (hereinafter referred to as these “Regulations”) regarding the handling of personal information of users of the services provided by the Company (hereinafter referred to as the “Services”). Note that these Regulations constitute the “Privacy Policy” applicable to all services provided by the Company. For each service provided by the Company, any “Individual Privacy Policy Regulations” established separately based on the specific nature of that service shall be stated in the “Appended Table” or within the “Service Website.”

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Act on the Protection of Personal Information, and refers to information about a living individual, including names, dates of birth, nationalities, contact information (email addresses, etc.),  and other personal information contained therein.

Article 2 (Methods of Collecting Personal Information)

When a user registers for the Services, the Company may ask for personal information such as name, date of birth, nationality, contact information (email address, etc.), etc. In addition, the Company may collect transaction records including personal information made between the user and partners, as well as information regarding payments, from the Company’s partners (including information providers, advertisers, ad distribution destinations, etc.; hereinafter referred to as “Partners”).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

① To provide the Services to users

② For billing and payment of service fees

③ To verify the user’s identity

④ To respond to inquiries from users

⑤ To provide after-sales service for the Services

⑥ To provide information regarding the Services (via telephone, email, and mailing of catalogs/flyers)

⑦ For questionnaire surveys/analysis and marketing research/analysis

⑧ To display advertisements within the scope of relevant laws and regulations

⑨ To improve the Services

⑩ To prevent unauthorized use of the Services

⑪ For credit assessment and debt collection from users

⑫ To perform administrative tasks related to transactions with users

⑬ To make necessary contacts with users

⑭ To confirm the status of reservations, medical examinations, and medication guidance for users, and to make necessary contacts

⑮ To ensure the proper use of the Services by medical institutions affiliated with the Company (including the calculation of service fees, etc., limited to the extent necessary to confirm the content of medical treatment and medication guidance)

⑯ For use incidental to the above purposes

⑰ For other purposes specified in the Terms of Use

Article 4 (Changes to Purpose of Use)

1 The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is relevant to that before the change.

2 In the event of a change to the purpose of use, the Company shall notify users of the changed purpose or publicly announce it on the Company’s website (hereinafter referred to as the “Website”) in a manner prescribed by the Company.

Article 5 (Methods of Managing Personal Information)

To prevent the leakage, falsification, loss, or unauthorized use of personal information, the Company shall strictly manage personal information in an environment with appropriate security measures in accordance with relevant laws, guidelines, and internal company rules.

Article 6 (Provision of Personal Information to Third Parties)

1 The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases. However, this excludes cases permitted under the Act on the Protection of Personal Information and other laws and regulations.

① When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the consent of the person

② When it is particularly necessary for the improvement of public health or the promotion of the sound development of children and it is difficult to obtain the consent of the person

③ When it is necessary to cooperate with a national agency, local government, or an entity entrusted by them in executing affairs prescribed by law, and obtaining the consent of the person is likely to impede the execution of said affairs

④ When the following matters have been notified or publicly announced in advance, and the Company has notified the Personal Information Protection Commission:

ⅰ) That the purpose of use includes provision to third parties

ⅱ) Items of data to be provided to third parties

ⅲ) Means or methods of provision to third parties

ⅳ) Stopping the provision of personal information to third parties at the request of the person

ⅴ) Methods of accepting requests from the person

2 Notwithstanding the provisions of the preceding paragraph, the following cases shall not constitute provision to a third party:

① When the Company entrusts the handling of personal information in whole or in part to the extent necessary to achieve the purpose of use

② When personal information is provided in connection with the succession of business due to merger or other reasons

③ When personal information is used jointly with a specific person, and the user has been notified in advance or placed in a state where they can easily know the fact, as well as the items of personal information to be jointly used, the scope of joint users, the purpose of use by the joint users, and the name or title of the person responsible for the management of the personal information

Article 7 (Disclosure of Personal Information)

1 When the Company is requested by a person to disclose their personal information, the Company shall disclose it to the person without delay. However, if disclosure falls under any of the following, the Company may decide not to disclose all or part of it, and if it decides not to disclose, it will notify the person to that effect without delay:

① When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party

② When there is a risk of causing significant hindrance to the proper implementation of the Company’s business

③ When it violates other laws and regulations

2 Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

Article 8 (Correction and Deletion of Personal Information)

1 If the personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete (hereinafter referred to as “Correction, etc.”) their personal information in accordance with the procedures prescribed by the Company.

2 If the Company receives a request from a user as described in the preceding paragraph and determines that it is necessary to respond to the request, the Company shall perform the Correction, etc., of said personal information without delay.

3 The Company will notify the user without delay when it performs the Correction, etc., based on the provisions of the preceding paragraph, or when it decides not to perform the Correction, etc.

Article 9 (Suspension of Use, etc., of Personal Information)

1 If a person requests the suspension or elimination of the use (hereinafter referred to as “Suspension of Use, etc.”) of their personal information on the grounds that it is being handled beyond the scope of the purpose of use or that it was acquired through dishonest means, the Company will conduct necessary investigations without delay.

2 Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to respond to the request, it shall perform the Suspension of Use, etc., of said personal information without delay.

3 The Company will notify the user without delay when it performs the Suspension of Use, etc., based on the provisions of the preceding paragraph, or when it decides not to perform the Suspension of Use, etc.

4 Notwithstanding the preceding two paragraphs, if the Suspension of Use, etc., involves significant costs or if it is otherwise difficult to perform, and if necessary alternative measures can be taken to protect the rights and interests of the user, such alternative measures shall be taken.

Article 10 (Changes to these Regulations)

1 The contents of these Regulations may be changed without notice to users, except as otherwise provided by law or in these Regulations.

2 Unless otherwise specified by the Company, the changed Regulations shall take effect from the time they are posted on the Website.

Article 11 (Contact Window)

For inquiries regarding these Regulations, please contact the window below:

・Address: Kuwao Bldg. 2F, 6-23-4 Jingumae, Shibuya-ku, Tokyo 150-0001

・Company Name: Joes Corporation Co., Ltd.

・Email Address: support@oh-doctor.com

Established:August 1, 2026